“Strategies and plans are the most important drivers for business success, but only if they consider the implementation hurdles.”

“People make the numbers, not the other way around.”

“Thorough expectation management is the fuel for success in relationships.”

“Business would be really easy without the “human factor” from employees and customers.”

“Too much focus on e-mailing and texting is one of the biggest sources of misunderstandings in today’s world.”

“People learn more from their failures than from their successes.”

“Really great leaders can also be great followers if the situation requires it.”

“Determination, critical self-assessment and patience are the key ingredients for success.”

“When frustration or anger emerges, take a break and thoroughly consider the other perspective before you embark on a...